Terms of booking

Your contract is with KJoy. We are a licensed private hire operator and we contract with you as principal — we are responsible to you for the journey, not merely for introducing you to somebody else.

The price you are quoted is the price you pay. It covers the driver, the vehicle, fuel, airport parking and drop-off charges, road tolls and congestion charges, and the free waiting described below. There is no meter, and no charge is added because a route was longer or slower on the day than we expected.

Extras you asked for — a child seat, an additional stop, meet and greet — are priced on the quote and included in that total.

Waiting beyond the free allowance is the only charge that can appear after you have booked. At an airport the driver waits 60 minutes free of charge, counted from when your flight actually lands rather than when it was scheduled to. Anywhere else the allowance is 15 minutes from the agreed time. Beyond it we charge by the minute at the rate shown on your confirmation.

You choose how to pay when you book: in full, or a deposit now with the balance taken before you travel. Your booking is confirmed once the amount due at booking has reached us.

There is a single deadline in your booking, 48 hours before pickup. At that moment the balance is taken, free cancellation ends, and your journey is committed to a driver.

You can change or cancel through the link in your confirmation email — no account and no password. A change is priced against the rules you originally booked under, not against today’s prices, so a fare rise in between is not passed on to you.

What a cancellation refunds is set out in full on the cancellations page.

We may fulfil your journey ourselves or sub-contract it to another licensed operator. Either way your contract stays with us and the fare does not change. We check that whoever drives holds current licensing and insurance covering the day you travel, and that the vehicle can carry the party and the luggage you booked.

A vehicle class is offered only if it seats your party and takes your luggage — both are checked before you are shown a price. If you arrive with more people or more cases than you booked, the driver may not be able to carry them, so tell us in advance and we will re-quote.

If we cancel your journey, you are refunded in full whenever it happens and whatever the reason.

Nothing here affects your statutory rights as a consumer.