Questions
Every number below is read from the rules we actually apply, so it is the same one your booking uses.
- Is the price really fixed?
- Yes. The price you are quoted is the price you pay. It includes the driver, the vehicle, parking, tolls and the free waiting time. There is no meter and nothing is added on the day, with one exception: waiting beyond the free allowance, which your confirmation names before it can happen.
- What happens if my flight is delayed?
- We track your flight. At an airport the free waiting — 60 minutes — is timed from when the flight actually lands, not from when it was scheduled to, so a delay does not use up your allowance in the air.
- How much luggage can I bring?
- It depends on the vehicle, and we count seats and bags separately. When you price a journey you are only shown the classes that take both your passengers and your luggage; the largest takes 8 passengers. The vehicles page lists every class with what fits in it.
- Do you provide child seats?
- Child seat: £10 each, up to 3. Booster seat: £8 each, up to 3. Add them when you book so the driver arrives with them fitted.
- Can I cancel?
- Free of charge until 48 hours before pickup. After that a refund follows the published schedule on the cancellation page, computed from the terms you booked under.
- How do I pay?
- In full at booking, or a deposit of 20% (at least £15) with the balance due 48 hours before pickup.
- Can I book a late-night or early-morning pickup?
- Yes, with notice: a pickup between 22:00 and 07:00 must be booked at least 48 hours ahead. Daytime pickups can be booked at shorter notice.
- Is a return cheaper?
- A return is priced as a second journey linked to the first, at a discount, and it can be cancelled or changed on its own. Leave the return date blank for a one-way.
Something else? Ask us.